
Quality
The Management of Cooper Antennas Ltd is dedicated to providing
the highest possible standards of quality for its products and
services and is dedicated to maintaining a quality management system
which ensures that its services and products meet customer specification
within agreed parameters of Cost, Quality and Delivery. This is
achieved by the use of Key Performance Indicators to measure the
conformance to the above criteria and the use of this information
as a driver for the Continuous Improvement throughout the Company.
The Company’s
Quality Management System concentrates upon error prevention by
investigating processes, identifying errors
and
opportunities for errors and implementing corrective and preventative
action to correct and avoid such occurrences.
The Company defines Quality as the conformance of services and
products to established and documented requirements derived from
Customer needs, employee expertise and experience. Systems are
open to constant examination and review by all Company personnel
and approved third parties enabling observations to be made and
incorporated, which provide for continuous improvement.
The Company
is proud of its good reputation for responsible practices and dedicated
Customer care, which are a
result of the Company’s
ethical culture, skilled committed staff, and quality control over
its services and products. It is the Company’s policy to seek
to operate to these standards continuously and to implement and operate
fully the BS EN ISO 9001: 2000 Quality Assurance Standard through
registration and annual review.
Suppliers to the company are actively encouraged to improve the
quality and reliability of their services and products.
The Company
complies with all legislation relevant to its particular industry
sector together with the UK’s
Health and Safety at Work Act 1974.
Cooper Antennas Ltd has identified the need to pursue responsible
policies towards the community and operates on the bases that the
interests of industry will not be served at the expense of the environment.
It is the Company’s
belief that in applying these Standards, Policies and Procedures,
it will be able to operate
to the requirements
of its Customers and all other stakeholders.
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